COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Recertify Subscribers

Recertification is an annual requirement for Lifeline subscribers. This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit.

Requirements vary by state due to select eligibility program waivers.

Use FCC Form 5630 – Annual Recertification Form

Service providers not in the National Verifier are required to use the FCC’s Universal Lifeline Consumer Forms for recertification.

Shift to the National Verifier

The National Verifier will assume responsibility for annual recertification when it launches in a state.

Service providers must continue the existing rolling recertification process for subscribers that are not in a National Verifier state.

USAC-Elected Recertification

Carriers have the option to elect USAC to conduct the annual recertification process on their behalf. Elections for 2020 ended on August 31, 2019.

Rolling Recertification Process

Service providers must recertify all subscribers on a rolling basis, according to their anniversary date. The entire process (including de-enrollment) must be completed by the customer’s anniversary date.

Learn more about the Rolling Recertification Process.

Report Results on FCC Form 555

FCC Form 555 is the “Annual Lifeline Eligible Telecommunications Carrier Certification Form,” and is due on January 31 of each year.

Learn more about FCC Form 555 or visit the Lifeline Program Forms page to view and submit the form.